Contact information

For any questions about your order, products or returns, please get in touch:

Koncept Coffee
31 Highgate Road
London, NW5 1JY

We’ll aim to respond to all enquiries as quickly as possible.

STANDARD DELIVERY Weekday UK delivery costs £5.99 ( FREE on orders over £60), excluding the Scottish Highlands & Islands. We do not deliver to Northern Ireland. Saturday UK delivery costs £7.99.Orders place before 11:00 am are eligible for next working day delivery (Tuesday to Saturday)Please note that deliveries are not available on Sunday or Mondays for most of the year, except during peak trading periods in December. Orders placed after 11:00 am Fridays will be despatched after the weekend for delivery from Tuesday onwards. Faulty ProductsFor faulty products please contact us immediately and if possible send images of the damage and proof of purchase. Returns for fault or damage are only accepted within the first 14 days of purchase.If you believe the wine is faulty or corked, we will replace the faulty bottle(s) or refund with the cost of shipping, once the wine is assessed as faulty.

RETURN POLICY If you are unhappy with your order, you may cancel your order up to and including 14 calendar days of purchase.

Return to the store are free of charge, all products must be unopened, intact and resalable condition.If you wish to post your parcel back to us you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. Returns can be sent to the following address: Koncept Coffee 31 Highgate roadNW5 1EB